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Shipping & Returns

Shipping Charges

In Canada, all orders are sent via Ground Service. The shipping and handling fee is $7.50 for Canadian orders. In the US, charges are $9.99 Ground - Standard Shipping charges per order (Delivery within 5-7 days).

Priority Shipping: Second Day Service add $5.00 to the Standard Shipping charges.

Overnight Service: Add $10.00 to the Standard Shipping charges. Available within Canada only.

Complimentary Shipping: When placing an order, we make it easier with complimentary shipping. Purchase $100.00 (after discount) of Vivid products and we will ship free of charge by courier (regular ground shipping) within the US and Canada. Some restrictions apply.

Delivery Information Canada
Standard shipping within 3-7 business days from shipment date.

Delivery Information USA
Standard Shipping: order delivery within 5-7 business days from ship date.
Second Day Service: order delivery within 2-3 business days from ship date.
Overnight Service : order delivery on next business day from ship date.
All Online orders are shipped and delivered on business days (Monday - Friday), excluding holidays.


Returns Policy:

If the products received from our Online Store do not meet this expectation, please return the unused portion and we will be happy to remit your account for the full amount of the purchase.

Please include the original packing slip, noting the items being returned, when you return you order.

We apologize ,that shipping and handling fees are not refundable.

Please understand that each store has its own return policy. Only online purchases can be returned online. Send your return by insured Canada Post for your protection and to insure prompt delivery.

SHIP TO:
Vivid Cosmetics Inc Online Returns
102 - 7 Rialto Court
New Westminster, BC, V3M 68J

If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at info@vividcosmetics.ca The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

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